Information System Services (ISS) is looking for a strategic, detail-oriented, confident, and driven Business Transformation Manager to take on a crucial role in this significant programme.  This is a fixed-term role lasting until 31st July 2027.

This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected.

Key objectives: 

• Implement CRM Platform – Implement ‘Salesforce’ to bring together student enquiries, applications, engagement and provide ongoing support.
• Build a holistic view of every student – Provide students with personalised communication, support and drive their motivation to thrive at Lancaster University. 
• Modern recruitment capabilities – Create personalised messaging, automated journeys and multi‑channel engagement for a smooth student journey.
• A competitive edge – Ensure we maximise our offering to students, competition for students is at an all-time high

This isn’t just a ‘tech upgrade’, this will improve student engagement, boost operational efficiency and enable data-driven decision-making! This programme will give the University and students clarity, efficiency and engagement power in an increasingly competitive sector.

If you are interested, please apply by submitting your CV along with a coversheet, limited to a maximum of three A4 pages. Please refer to the included job description and person specification for further details of essential and desirable qualifications for the role.

For current University staff, a secondment opportunity may be considered for this role; please ensure you have the agreement of your current line manager prior to applying.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues. 

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity. 

Closing Date: 27 Apr 2026

Department: Professional/Management

Salary: £48,822 to £56,535

Lancaster University is delivering a major programme to modernise its Identity and Access Management solution. We are seeking an Identity and Access Management Support Officer to assist with the coordination and delivery of this work. This is a fixed term contract until 28th May 2028. 

This role will focus on supporting the migration of University systems to the new authentification and authorisation platforms. You will work closely with the project team, system owners and stakeholders across the University to communicate guidance provided by technical teams, coordinate migration schedules, and help ensure activities are delivered in a structured and timely manner.

 Key responsibilities include coordinating activities with internal teams and external contractors, gathering and documenting requirements, supporting project tracking and reporting, and assisting with stakeholder engagement. You will also help organise and participate in awareness and drop-in sessions to support staff and students and promote understanding of the changes.

You will be highly organised, proactive and comfortable working with a wide range of stakeholders. You should be enthusiastic, have strong communication skills, attention to detail and experience supporting projects or coordinating activities. Experience in IT or higher education and an understanding of identity management, authentification, or access control concepts is essential. 

This is an excellent opportunity to contribute to a high impact initiative that forms part of the University's wider IT Strategy, whilst gaining valuable experience in project delivery within a large complex organisation.

The role is primarily based on the Lancaster University Bailrigg campus, with flexible hybrid working options to support a positive work/ life balance. We would expect a minimum of 3 days in the office.

For Internal University staff a secondment may be considered for this role. Please ensure you have agreement from your current line manager before you apply for the opportunity. 

Applicants wishing to consider the Skilled Worker Route should ensure they meet the points requirement before applying. Further information can be found on the UK Visas and Immigration website. 

Closing Date: 12 Apr 2026

Department: Support - Administrative

Salary: £33,002 to £37,694 full time, fixed term

You will also analyse feedback from staff and students regarding services, responding to requested improvements and suggestions to create a culture of co-creation and customer service excellence. The role will encompass work to ensure the success of new partnerships, and to iteratively improve existing services and processes.

This is a fixed term role until April 2027. This role will primarily be based at the Lancaster University Bailrigg campus, with flexible hybrid working options available to support a healthy work-life balance. A minimum of two days per week in the office is expected. 

If you are interested, please apply by submitting your CV along with a coversheet, limited to a maximum of three A4 pages. Please refer to the included job description and person specification for further details of essential and desirable qualifications for the role. 

For current University staff, a secondment opportunity may be considered for this role; please ensure you have the agreement of your current line manager prior to applying. 

Closing Date: 10 Apr 2026

Department: Professional/Management

Salary: £48,822 to £56,535 full time, fixed term

Information System Services (ISS) is seeking a strategic, detail-oriented, confident, and driven Senior Business Analyst to play a pivotal role in digital transformation. 

Closing Date: 10 Apr 2026

Department: Professional/Management

Salary: £48,822 to £56,535 full time, fixed term

Lancaster University is initiating an ambitious programme to implement a new Customer Relationship Management (CRM) platform.  This multi-year strategic initiative is reshaping the design, delivery, and management of undergraduate and postgraduate education to ensure a distinctive, inclusive, and future-ready offering. You will support the development and delivery of a complex, high-impact digital and systems change in a fast-paced and evolving environment.  

Closing Date: 10 Apr 2026

Department: Professional/Management

Salary: £48,822 to £56,535 (Full-Time/Fixed Term)